Privacy Policy

Last updated: November 5, 2026

Pawhaven, operated by Servet Altinkaynak, operates this store and website and its related content, features, tools, products, and services (the “Services”). Shopify powers our store. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit, shop, interact with the Services, or contact us. For personal information, this policy takes precedence over any conflicting provisions in our Terms of Service.

Personal information we collect or process

Personal information is information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so it cannot reasonably identify you. Depending on your interactions and applicable law, we may process:

• Contact details: name, billing and shipping addresses, telephone number, and email address.
• Payment and financial information: payment method, billing details, transaction and confirmation information, and information processed by payment providers to complete your payment.
• Account information: credentials, preferences, and account settings.
• Transaction information: products viewed, added to a cart or wish list, purchased, returned, exchanged, or canceled, and purchase history.
• Communications: messages, support requests, and information you send us.
• Device information: browser, device, network connection, IP address, and identifiers.
• Usage information: how and when you access and interact with the Services, including information collected through cookies and similar technologies.
• Inferences: interests or preferences derived from the information described above, where applicable.

Sources of personal information

We collect information directly from you when you place an order, create an account, complete a form, or communicate with us; automatically from your device and interactions through cookies and similar technologies; from service providers acting on our behalf; and from partners or other third parties where permitted.

How we use personal information

• Provide and improve the Services: process payments, fulfill orders, manage accounts, remember preferences, send order updates, arrange shipping, handle returns and exchanges, enable reviews, and improve the shopping experience.
• Marketing and advertising: send marketing communications where permitted and display relevant advertisements based on interactions and interests. You can unsubscribe from promotional emails.
• Security and fraud prevention: authenticate accounts, protect payments and the Services, and detect or investigate suspicious, fraudulent, unlawful, or harmful activity.
• Customer communication: answer questions and provide support.
• Legal purposes: comply with applicable law and valid legal requests, resolve disputes, enforce our terms, and protect our rights and the rights of others.

How we disclose personal information

We may disclose information to Shopify and providers supporting hosting, IT, payments, analytics, customer support, storage, fulfillment, and shipping; to marketing partners where permitted; to third parties at your direction or with your consent; to affiliates where applicable; and in connection with a business transaction, legal obligation, fraud investigation, or protection of rights.

Advertising-related disclosures may constitute “sale,” “sharing,” or “targeted advertising” under certain US state privacy laws even when no money is exchanged. The rights available to you depend on your location, the activity involved, and the laws that apply.

Relationship with Shopify

Shopify hosts our store and processes personal information to provide and improve the Services. Information may be transferred to Shopify and its providers in other countries. Where Shopify enhanced services are used, Shopify may process information from interactions with our store, other merchants, and Shopify to provide those services. For processing for which Shopify is responsible, Shopify handles requests to exercise the relevant privacy rights.

Read Shopify’s Consumer Privacy Policy and visit the Shopify Privacy Portal to learn more or submit a request concerning Shopify’s processing.

Cookies and advertising choices

Cookies and similar technologies support store functionality, preferences, analytics, and advertising. You can manage cookies through your browser and any privacy controls displayed on the store. Blocking essential cookies may affect functionality. To request an opt-out of applicable sale, sharing, or targeted advertising, email support@pawhaven-shop.com. We will handle requests and applicable recognized opt-out preference signals as required by law.

Third-party websites and links

Third-party websites and platforms have their own privacy and security practices. We do not control their content or practices. Review their policies before providing information. Content you share in public or semipublic areas, including social platforms, may be visible to other people. A link does not imply endorsement.

Children’s information

The Services are intended for adult shoppers, not children. We do not knowingly collect personal information from children. A parent or guardian who believes a child has provided information may contact us to request its deletion. We do not knowingly sell or share the personal information of people under 16 for advertising purposes.

Security and retention

No security measure is perfect, and we cannot guarantee absolute security. Avoid sending payment card numbers or other sensitive information through email. We retain information for as long as reasonably needed to provide the Services, manage accounts and orders, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by the purpose and type of information.

Your rights and choices in the United States

Depending on your state of residence and applicable law, you may have rights to:

• Know whether we process your information and access information about its collection, use, and disclosure.
• Request correction of inaccurate information.
• Request deletion, subject to applicable exceptions.
• Receive a portable copy of certain information.
• Opt out of applicable sales, sharing, targeted advertising, or certain profiling activities.
• Limit certain uses of sensitive personal information where applicable.
• Appeal a decision about a privacy request where the law provides that right.

Submit requests or appeals to support@pawhaven-shop.com. We may need to verify your identity and may request proof of authorization if an agent acts on your behalf. We will respond within the period required by applicable law and will not discriminate against you for exercising your rights. Some requests are subject to exceptions or limitations.

Unsubscribe from marketing emails using the link in those messages. You may still receive transactional communications about orders, accounts, or support.

Complaints

If you have concerns about our handling of personal information, contact us first. Depending on your location, you may also have the right to appeal our response or complain to your state attorney general or another appropriate authority.

International transfers

Our business is located in Germany, and Shopify and other service providers may process information in the United States and other countries. Personal information may therefore be transferred, stored, and processed outside your state or country of residence. We use safeguards required by applicable law for such transfers.

Changes to this Privacy Policy

We may update this policy to reflect changes to our practices, services, or legal requirements. We will post the revised policy, update the date above, and provide additional notice where required.

Contact information

For questions or privacy requests, contact the business operator below.

Store: Pawhaven
Business owner: Servet Altinkaynak
Business address: Landwehrstr. 8, 59192 Bergkamen, Germany
Warehouse address: 4416 N Broadway, St. Louis, MO 63147, USA
Email: support@pawhaven-shop.com

Support hours: Monday–Friday, 9:00 AM–5:00 PM GMT; Saturday–Sunday, 11:00 AM–4:00 PM GMT. We typically respond within 24 hours.