Shipping policy

Last updated: November 5, 2026

At Pawhaven, we ship pet essentials to customers in the United States. This policy explains processing, shipping, delivery estimates, and how to get help.

1. Shipping destinations

We currently ship to eligible addresses in the United States. Availability may depend on your address and the items ordered. If an address cannot be served, we will contact you and refund any affected items we cannot fulfill.

2. Processing time

Orders are normally processed within 2–3 business days, Monday through Friday, excluding weekends and holidays. Peak periods and promotions may affect processing. We will notify you if we cannot ship within the stated time and offer a revised shipment date or cancellation with a prompt refund.

3. Shipping costs

Standard shipping is free for all eligible US orders, with no minimum order value.

4. Estimated delivery times

  • Processing: 2–3 business days.
  • Transit after dispatch: 4–9 business days.
  • Total estimated delivery time: 6–12 business days.
  • Business days: Monday through Friday, excluding holidays.
  • Daily order cutoff: 6:00 PM GMT (1:00 PM Eastern Standard Time or 2:00 PM Eastern Daylight Time).

Orders placed after the cutoff or on a nonbusiness day begin processing on the next business day. Delivery estimates are not guarantees. Carrier disruptions, severe weather, and other unexpected events can affect delivery. We will communicate material shipping delays and your available options.

5. Shipping restrictions

We do not ship to P.O. boxes or military addresses (APO/FPO/DPO). Other restrictions may apply to certain products or destinations under US regulations or carrier rules. Contact us before ordering if you are unsure whether your address is eligible.

6. Failed delivery or returned packages

Please provide a complete and accurate address. If delivery fails or a package is returned because of an incorrect address or unsuccessful delivery attempts, we will contact you to arrange the next steps. Any additional reshipping charge will be explained and agreed with you before reshipment.

7. Lost or damaged packages

If your package is lost or damaged in transit, contact support@pawhaven-shop.com promptly with your order number. We will investigate with the carrier and work with you to resolve the issue. For returns after receipt, see our Return & Refund Policy. You can also track your order.

8. Policy updates

We may update this policy as our service changes. The current version and update date are shown on this page. Updates do not retrospectively remove rights relating to an existing order.

9. Contact information

Store: Pawhaven
Business owner: Servet Altinkaynak
Business address: Landwehrstr. 8, 59192 Bergkamen, Germany
Warehouse address: 4416 N Broadway, St. Louis, MO 63147, USA
Email: support@pawhaven-shop.com

Support hours: Monday–Friday, 9:00 AM–5:00 PM GMT; Saturday–Sunday, 11:00 AM–4:00 PM GMT. We typically respond within 24 hours.